What’s covered in your package
Central heating system
Hot and cold piping
FAQs Your questions answered
You should be able to cancel and switch to MCR Gas. For more information, please call our sales team on 0161 964 4272.
Your MCR Gas policy starts on the day your application is accepted. However, there is an initial 30-day period where you cannot make a claim. This is to prevent pre-existing problems and to keep our prices low.
In the event of an emergency (an uncontrolled water leak), we aim to have someone with you within two hours. For other faults, we will do our best to have someone with you on the same day if you call before 9.00am or within 24 hours of your call.
In the event of a gas leak please call the MCR GAS Emergency Service on 0161 964 4272
Your boiler service will normally be carried out towards the annual anniversary of your policy. Our boiler services usually take place between March and October following the year your policy began. When you sign up, you will be advised what month your boiler has been scheduled for and the month prior to this, we will be in touch to arrange a suitable day and time for one of our engineers to conduct it.
No excess charges.
No, you are free to leave us at any time, however cancellation charges may apply.
If you cancel the policy within 14 days of the date you receive your policy documents, we will refund the premium paid for the current policy period with no charges.
If you cancel the policy after the first 14 days, we will refund premiums already paid for the remainder of the current policy period. Cancellations are subject to a £30 administration charge, along with any claims fee’s if you’ve cancelled within the initial policy period.
Your price is fixed for the first 12 months – even in the event of a claim. Any price increase for the subsequent year will be communicated prior to the renewal date. We endeavour to keep our prices as low as possible for our existing customers as well as new ones. Certain promotional offers may have extended fixed price period.
Yes, simply enter the promotional code you received in the letter into the “Have you received MCR GAS mail?” box and follow the on screen prompts. If you have any problems or questions, please call our sales team on 0161 964 4272.
Details of our standard products can be found at https://mcrgas.co.uk/domestic-plans. Our seasonal offers are unique invitations to carefully selected individuals. We strive to provide sufficient details in our promotional literature, however recipients are encouraged to call our sales team on 0161 964 4272 to answer any questions you may have.
We cover the majority of the Manchester. If you are unsure if we serve your area, please contact us on 0161 964 4272.
We cover all types of houses and flats.
Not at present.
We cover domestic central heating boilers supplied by mains gas. We cover 95% of all domestic boiler brands and models. If in doubt, please call us on 0161 964 4272.
We also cover radiators and heating controls supplied by domestic mains gas boilers.
Once you have signed up successfully, full details of your cover will be sent to you by post or email (depending on your preference). Your personal policy schedule and policy booklet will be included providing all the details you need to know about your policy cover.
No, we’ve a network of independent engineers that provide our services to our customers. Local engineers can be great, if you get the right one. We’ve helped take those risks away by making sure every local engineer in the MCR GAS network is vetted rigorously. Our network helps us deliver our best possible service and faster callout times. Our call centers are open 24 hours a day, 7 days a week.
Of course, our local engineer will contact you and arrange a convenient appointment time.
An annual payment option is not available on our website, however if you prefer to pay annually this can be arranged by calling our sales team on 0161 964 4272. If you choose to pay annually it may be possible to bring forward your annual boiler service.
The claims limits are as follows:
Central Heating Boiler and Central Heating System – A combined limit of £2000 per claim. Please note, Central Heating Boiler cover claims are limited to £300 per claim in the first three months of cover when taking out your very first policy.
Plumbing and electrics – £2000 per claim.
Where included in your policy the limits are as follows:
External drains – £2000 per claim.
Taps and Toilets – £2000 per claim.
Water Supply Pipes – £2000 per claim.
Gas Supply pipes – £2000 per claim.
Internal Drains – £2000 per claim for policies taken out after 26th September 2018. £1000 per claim for policies prior
If boiler is less than 7 years old at the initial policy start date and less than 10 years old at renewal, we will pay up to £2,500 for the boiler replacement
If your boiler is 7 years old or more but less than 10 years old at the initial policy start date and less than 10 years old at renewal, we will pay a contribution of £400 towards the boiler replacement
We will not replace a boiler which is deemed beyond economical repair during the first 6 months following the Initial Policy Start Date.
For further information, please refer to the full policy terms and conditions.